24/7 TECH SUPPORT
When a CEM system “Out of Control” alarm sounds, an ominous clock begins ticking. You try to respond, but the right in-house personnel may not be available. Even if they are, they may spend hours or days struggling to isolate the problem, because troubleshooting the CEM/COM system is not their full-time job. In the meantime, the clock continues to count down towards the minimum data availability requirements of state or federal regulation. Data availability becomes critical; the process is now in trouble and headed for shutdown.
The consequences of system failure can be as minor as a few hours or days of sweat and turmoil, or the consequences can be as dire as costly fines for failure to meet regulatory data availability requirements or worse, process downtime.
Our 24/7 Tech Support brings instantaneous expertise to your CEM/COM systems. We guarantee a response within 1 hour and typically within minutes. Our intimate knowledge with CEM/COM systems allows us to walk your employees through the symptoms and diagnose the problems. We provide clear, easy-to-understand instructions to enable you to solve most problems with ease. The vast majority of problems raised with us on our round-the-clock tech support line are solved in no time.
For the rare cases we don’t solve the problem on the support line, we can be on-site within a few hours and quickly troubleshoot the problem.
CEMLogic’s 24/7 Tech Support is included in our standard Preventative Maintenance programs or can be used by your in-house personnel on an as needed basis.